Refund Policy

Last Updated: March 30, 2026

At NextGen Payment, we strive to provide reliable and secure payment processing services. This Refund Policy outlines the conditions under which refunds may be issued.

1. No Guaranteed Refunds

        Due to the nature of digital payment services, all fees and charges are generally non-refundable 
        unless explicitly stated otherwise.
    

2. Eligible Refund Cases

Refunds may be considered in the following situations:

Duplicate payment or overcharge
Technical errors resulting in failed transactions
Unauthorized transactions (subject to verification)

3. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

Completed and successfully processed transactions
Service fees, setup fees, or subscription charges
Delays caused by banks or payment networks
User errors such as incorrect payment details

4. Refund Request Process

To request a refund, users must contact our support team within 7 days of the transaction. Requests must include transaction details and valid proof.

5. Processing Time

Approved refunds will be processed within 7–14 business days. The time may vary depending on banks and payment providers.

6. Chargebacks

Initiating a chargeback without contacting us may result in account suspension or termination.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

8. Contact Us

For refund-related queries, contact us:

Email: support@xzozoz.online